Privacy Policy

This Privacy Policy explains how The Scenic Route (“we”, “us”, “our”) collects, uses and protects your personal information when you visit our website or book a tour with us.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Who we are

Vantage Victoria
Based in Melbourne, Victoria, Australia

Email: [your privacy / bookings email]
Website: scenicroutetours.com.au

2. Information we collect

We may collect the following types of information:

2.1 Information you provide to us directly

  • Name

  • Email address

  • Phone number

  • Country/State of residence

  • Tour preferences and booking details

  • Payment-related information (processed via our payment provider – we do not store full card details)

  • Any other information you choose to provide in an enquiry or booking form

2.2 Information collected automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed and time spent on the site

  • Referring website or source

This is typically collected via cookies and analytics tools.

3. How we collect personal information

We collect personal information when you:

  • Submit an enquiry form

  • Make a booking or purchase a tour

  • Sign up to any mailing list or updates (if enabled)

  • Communicate with us by email, phone, social media or other channels

  • Browse our website (via cookies and analytics)

4. How we use your information

We may use your personal information to:

  • Respond to enquiries and provide customer support

  • Process bookings and payments

  • Communicate important information about your tour (timings, changes, confirmations)

  • Send service-related emails (booking confirmations, reminders, follow-ups)

  • Improve our tours, website and customer experience

  • Comply with legal obligations and resolve disputes

If we use your details for any marketing emails, this will only be done with your consent and you can unsubscribe at any time.

5. Legal basis (if applicable)

If you are located in a jurisdiction that requires a legal basis for processing (e.g. the EU/UK), we process your information on the basis of:

  • Performance of a contract (to provide your booked services)

  • Our legitimate interests (to operate and improve our business and website)

  • Compliance with legal obligations

  • Consent (where required for marketing or cookies)

6. Sharing your information

We may share your personal information with:

  • Payment processors and booking platforms

  • Email service providers and website hosting providers

  • Professional advisors (e.g. accountants, legal advisors)

  • Any third party where required by law, court order or to protect our legal rights

We do not sell your personal information.

7. Cookies and analytics

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Understand how visitors use our site

  • Improve performance and content

You can usually disable cookies through your browser settings. However, this may affect how some parts of the website function.

If we use third-party analytics (e.g. Google Analytics), those providers may collect or receive information from your browser and use it to analyse website usage.

8. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. International transfers

Some of the third-party services we use may store or process your information outside Australia. Where this occurs, we aim to ensure that appropriate safeguards are in place.

10. Retention of information

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal, tax and accounting obligations

  • Resolve disputes

After this, information may be securely deleted or anonymised.

11. Your rights

Depending on your location, you may have rights to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information (subject to legal requirements)

  • Object to or restrict certain types of processing

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us via [your email address].

12. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will indicate the most recent version.

14. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Vantage Victoria
Email: [your email address]